Homepage
Background & Objective
According to user research, much of our end user base are truckers- who aren't tech savvy. To address potential future confusion and rise of errors I proposed to introduce the homepage. The purpose of the homepage is to serve as an archive of tutorials on how to use different features on the software.
I took on this project due to how it lines up with one of my UI design principles- designing for the ease of the user. By introducing tutorials, I am designing for users of different skill levels, allowing non-tech savvy people to understand and use the product.
Challenges
- Fitting a lot of content onto one screen
There were a lot of tutorials that were going to be available to the users due to the sheer amount of features this platform has. It was my job to determine which feature deserved a tutorial and how to organize it on this screen.
Solutions
- Utilize a grouping strategy to display information
On a side panel, I decided the best way to display the information is to categorize the feature tutorials into groups.
Impacts
- Improved usability
By creating these categories, the page is more user-friendly as it reduces cognitive overload. The improved usability of the page further encourages users to learn how to use the platform.
- Increased user retention
As a result of the improved usability, user retention also increases as users will not be frustrated when learning how the platform works and will be able to use the platform versus opting out due to confusion. Overall, the homepage and the meaningful categorization of tutorials improves the experience for the user.
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